Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

All Sales are Final. If a candle breaks in transit to you, please send proof to Office@GimmeDulce.com ; all cases will be evaluated for a replacement shipment. All requests will be reviewed within 2-5 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us proof via an email at Office@GimmeDulce.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you for use on GimmeDulce.com. For Gift exchanges, send a notification via an email at Office@GimmeDulce.com .

Shipping returns

To return your product, you should mail your product to:

RETURNS / EXCHANGES

491 Baltimore Pike Suite 1116

Springfield, PA 19064

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Candles must be packed and secured similar to how it was received to ensure the vessel does not break or get worse. We don’t guarantee that we will receive your returned item.